The person who joins us will be part of our reservations department, coordinating a team of agents to manage the requests received through the different sales channels of our customers.

Functions:

- Continuous evaluation, through listening, monitoring, etc.

- Feedback Individual/group sessions with agents.

- Management - Coordination and continuous monitoring of the team of agents.

- Creation and monitoring of action plans to achieve objectives.

- Constant reporting to platform managers.

- Control of the sizing and balance of the workload.

- Resolution of doubts and incidents.

- Team management and motivation.

- Quality Management.

What are we looking for?

- We are looking for an experienced Call Center coordinator for a team of agents.

- Oriented towards objectives and results.

- Native/Bilingual Level of English

- Communication skills, persistence, ability to work in the face of challenges, initiative and decision making, with leadership capacity.

- Teamwork.

- Be a goal-driven, determined person being able to meet deadlines and work well under pressure.

- Have the ability to effectively multi-task and juggle multiple responsibilities at once.

- Organized and methodical person.

- Critical thinker and problem-solving skills essential

Offered

- Integration into a dynamic team, focused on excellent service.

- Remuneration according to the position.

- Continuing Training Plan to enhance professional development

- Access to the e learning training platform

- Commissions as a percentage of objectives.

- Possibility of functional, national and/or international mobility

- Incentives and Benefits Plan.

- Ticket Restaurante.

- Hybrid work model

Minor Hotels Europe & Americas
28000
Madrid