Introduction

Work at Schweizerhof Zermatt

Zermatt is more than a destination. It is a lifestyle. A place where nature, sport, international guests and unforgettable experiences come together every single day. And at Schweizerhof Zermatt, this energy is everywhere.

Working here means becoming part of a young, passionate and international team that is shaping the future of mountain hospitality. We believe in personality, creativity and people who bring their own spark. Whether in the kitchen, service, spa, front office or behind the scenes, every team member contributes to creating moments that guests remember long after they leave.

Expect an inspiring workplace in the middle of the Swiss Alps, real team spirit, exciting career opportunities and the support of the Michel Reybier Hospitality network. Life in Zermatt comes with breathtaking nature, outdoor adventures all year round and a unique atmosphere unlike anywhere else.

Unconventional. Vibrant. Creative. Surprising. Alive.

This is Schweizerhof Zermatt.

And this could be your next adventure.

Your main tasks

• Deliver dishes and assist during service
• Clear tables and maintain cleanliness of the restaurant
• Support the service team as needed
• Guarantee exceptional guest experience and consistent luxury service standards.
• Ensure full compliance with hygiene, safety and quality standards, including HACCP and LQA standards, and drive continuous improvement.
• Ensure the proper daily service protocols and standards.
• Regularly review and update guest profiles.
• Build guest loyalty and develop the clientele; promote the hotel’s.
• Do everything possible to anticipate and meet guests’ requests.
• Ensure proper compliance with applicable health and safety regulations.
• Inform management of any “abnormal” situation regarding safety or risks of accidents involving guests or colleagues.

Your profile

• Minimum 1 years of experience in a similar role within a 5-star luxury hotel
• Proven experience in a seasonal environment with high activity levels and operational peak periods.
• Proven experience in guest relation excellence.
• Strong background in handling VIP and high-profile guests, with absolute discretion and attention to detail
• Fluent in English. Additional languages are a plus

Benefits

• Interesting and varied work environment

• Open and dynamic company structure with modern employment conditions

• Team-oriented leadership style with freedom for ideas and creativity

• Opportunities for development and further training

• Possibility to rent accommodation in one of our staff houses, centrally located in Zermatt or Täsch

• Exclusive employee benefits, including Family & Friends room rates and discounts at various MRH-Zermatt SA hotel restaurants

• Exclusive Small Luxury Hotels of the World (SLH) Staff Benefits, including preferential rates at participating SLH properties worldwide

• Access to a private fitness room and a variety of sports activities in Zermatt

• Use of our pool during designated swimming times for employees

• Professional development opportunities through our training and development programs, including access to courses offered by Ritzy

• Discounts on seasonal or annual mountain lift passes with the Zermatt Residents' Card

• Opportunities for operational mobility: we support employees seeking seasonal work outside of Zermatt by offering internships in our MRH hotels

Contact

Interested?

We look forward to receiving your complete application documents, including references and copies of certificates.
If you have any questions or require further information, please do not hesitate to contact us.