Introduction

Around a dozen luxury properties in Switzerland and France are part of Michel Reybier Hospitality. In the world-renowned Zermatt, the hotel portfolio includes the traditional Mont Cervin Palace 5*S, the trendy new Schweizerhof 4*S, and the historic Monte Rosa 4*. 

We are looking for a Housing Supervisor to join our HR team at MRH-Zermatt. In this key role, you will develop and implement strategies to enhance the guest experience and ensure the well-being of our employees throughout their time with us.

Main tasks / duties:

Support the HR Team to implement housing strategies that align with the MRH-Z housing needs and growth objectives.

Housing Management:

• Oversee the daily operations of staff housing facilities, ensuring a safe, clean, and comfortable living environment.
• Allocate housing units to staff based on availability and organizational policies.
• Maintain accurate records of housing assignments and occupancy statuses.

Maintenance and Upkeep:

• Conduct regular inspections to identify maintenance needs and ensure timely repairs.
• Coordinate with maintenance teams to address issues promptly, ensuring compliance with health and safety standards.
• Implement preventive maintenance schedules to uphold the quality of housing facilities.
• Perform cleaning of units when required to maintain occupancy standards.

Policy Development and Enforcement:

• Develop, update, and enforce housing rules and regulations to promote a harmonious living environment.
• Communicate policies effectively to all residents and address any violations in a timely manner.

Staff Communication and Support:

• Serve as the primary point of contact for staff regarding housing-related inquiries and concerns.
• Facilitate smooth onboarding and offboarding processes related to housing.
• Organize and conduct orientation sessions for new residents to familiarize them with housing policies and facilities.

Administrative Duties:

• Maintain detailed records of maintenance requests, housing assignments, and related expenses.
• Prepare regular reports on housing operations for management review.
• Assist in budgeting and forecasting for housing-related expenditures.

Relationships / Communication:

• Develop and maintain relationships of trust and respect with colleagues, residents, candidates, peers, vendors, etc.
• Be proactive and communicate effectively with all, be professional, empathetic and friendly always.
• Assist in maintaining effective communication channels within the company and at all levels.
• Support in the preparation and communication of Employee Surveys, Training Sessions, Employee Events, etc..

Team Management:

• Ensure team members understand how their roles contribute to the success of the team, department, property, and company, as well as the impact on guests.
• Lead by example, model desired behaviors and foster a supportive, open environment where team members feel comfortable asking questions, providing feedback, and discussing challenges.
• Lead with empathy, understand team members' emotions and perspectives to build strong connections and improve communication.
• Assign clear responsibilities, provide necessary support, and encourage ownership and accountability in delivering tasks, projects, and objectives.
• Promote continuous learning, celebrate successes, provide regular feedback, and nurture teamwork to ensure high levels of collaboration and guest service excellence.

General:

• Promote a friendly and collaborative work environment that includes, open communication, teamwork, participation, trust, respect, professionalism and fun.
• Attend and participate in departmental and hotel meetings, committees, seminars.
• Take a positive and resourceful approach to every project.
• Carry out any other reasonable duties and responsibilities as assigned.
• Support the HR Team when required and carry out their duties in their absence.
• Support the HR Team to implement housing strategies that align with the MRH-Z housing needs and growth objectives.
• Ambassador of MRH values and culture, promote its awareness amongst team members by leading by example and develop activities and programs that consistently embrace and reflect the company’s culture.

Personal Requirements

• Apprenticeship in Housekeeping, or Hospitality education
• Fluent in English
• Good level of German is an advantage
• Other European languages are a plus
• Sociable, balanced character
• Loves working with a diverse and multicultural team
• Teamwork and collaboration
• Caring and empathetic
• Flexible and innovative
• Assertive and entrepreneurial mindset
• Sense of responsibility
• Trustworthy and ability to keep high level of confidentiality
• Global awareness

What we offer

• Exclusive employee benefits, including Family & Friends room rates and discounts at various MRH-Zermatt SA Hotel restaurants.
• Access to a dedicated fitness room and a variety of sports activities available in Zermatt.
• Use of our pool area during designated staff swim times.
• Professional development opportunities through our training and development programs, including access to courses offered by the Ritzy company.
• Discounts on seasonal or annual mountain railway tickets with the Zermatt Residents' Card.
• Possibilities for company mobility: We support employees seeking seasonal employment outside Zermatt by facilitating placements with our MRH hotels.

Contact

Are you interested?

We look forward to receiving your written, compelling application documents, including reference details and copies of certificates. 

Apply today and become an integral part of our exceptional team at MRH-Zermatt.

Please send your resume to careers-zermatt@michelreybier.com with the subject: Housing Supervisor