An Icon Returns – Grand Hotel Locarno on Lake Maggiore

Located in the heart of Locarno, overlooking Lake Maggiore and just a few steps from the lakeshore, the Grand Hotel Locarno returns as a stylish oasis of elegance, well-being, and new discoveries. Since its opening in 1876, the hotel has been closely linked to the history of the town and of Europe-as the host of the 1925 European Peace Conference and the venue for the first Locarno Film Festival in 1946. In the spring of 2027, the legendary Grand Hotel will celebrate its reopening, offering a contemporary reinterpretation of its Belle Epoque heritage. Timeless grandeur blends with modern luxury; time slows down and becomes a way of life. Nestled in alpine landscapes, surrounded by sweeping views of the lake and the hotel's expansive grounds, the hotel offers a rare balance of refined tranquility and restorative relaxation. The 110 elegantly designed rooms and suites combine historic character with contemporary comfort; many feature private terraces or balconies overlooking Lake Maggiore. Wellness is an integral part of the experience-with an indoor pool in historic vaulted ceilings, an outdoor pool, areas for yoga and fitness, and rooms for relaxation. Culinary offerings range from Mediterranean cuisine to refined Asian dishes, complemented by a lobby bar set beneath historic frescoes. With elegant event spaces and a spectacular event area that opens onto the 4,000-square-meter park, the Grand Hotel Locarno is both a retreat and a stage.

Your responsibilities

• Lead the Housekeeping through pre-opening, launch and daily hotel operations, ensuring the highest standards of cleanliness, presentation, hygiene and maintenance readiness across all assigned areas. 

• Ensure compliance with hygiene, safety, sustainability and hotel policies while contributing actively to the successful opening and long-term operational excellence of the property.

• Oversee inventories, linen and uniform standards, outsourced service providers where applicable, and the correct use of cleaning materials, equipment and supplies with a strong focus on efficiency and care. 
• Conduct regular room and public area inspections, monitor quality standards and take immediate corrective action where required to maintain a consistently polished and luxurious environment. 
• Work closely with Front Office, Engineering, Laundry and other operational departments to ensure smooth communication, timely room availability and seamless service delivery throughout the hotel. 
• Coordinate room cleaning priorities, inspections, turndown routines, VIP room preparations and special requests with meticulous attention to detail and a strong sense of timing and discretion. 
• Recruit, onboard, train and supervise the Housekeeping team, fostering a culture of pride, reliability and genuine care for the product and the guest experience. 
• Support the setup of the department by implementing housekeeping standards, cleaning procedures, room care routines, public area protocols and quality control measures in line with the positioning of a five-star luxury hotel. 

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Your Profile

• Several years of progressive Housekeeping experience in upscale or luxury hospitality, including proven supervisory or management experience within the department. 

• A strong understanding of luxury housekeeping standards, room presentation, public area excellence and the importance of detail in creating a refined guest experience. 

• Pre-opening experience is highly desirable, together with the ability to build structures, routines and team culture in a dynamic and quality-driven environment. 

• A hands-on and well-organized leader with a strong sense of responsibility, high quality awareness and the ability to motivate teams through clear direction and leading by example. 

• Strong interpersonal and communication skills, with the ability to work effectively across departments and to respond to operational challenges with professionalism and composure. 

• Good commercial understanding with regard to staffing efficiency, productivity, material usage and overall departmental performance. 

• Proficiency in common housekeeping and hotel systems is expected; experience with Opera PMS or similar platforms is an advantage. Fluent English is required; German and/or Italian are highly desirable. 

We offer

• An exciting role and varied responsibilities within a forward-thinking and long-established company with a unique portfolio of hotels 

• Participation in the Arabella Hospitality Commercial Bonus Scheme 
• Flat hierarchy and a collegial team spirit 
• Ann open and appreciative corporate culture in which we actively promote personal development  Attractive benefits, including supplementary company health insurance, discounted hotel rates with our partner Marriott International, and contributions towards staff meals  Permanent contract 

Contact

Have we piqued your interest? Then please send your detailed application materials