DUTIES AND RESPONSIBILITIES:
Is able to register, process, and greet guests promptly.
Checks daily arrival list before starting the shift.
Responds to guest requests for information about the hotel and its surroundings.
Arranges for special services requested by the guests.
Stays current with developments in the hotel by reviewing Service Managers E-log each shift and checking Information board.
Arranges fulfilment of guest services by working with Bell staff, Housekeeping, Reservations and F&D.
Follows-up and verifies arrivals by updating registration cards in regards to spelling of guests name, address, e-mail address, telephone number, method of payment, guests preferences.
Handles incoming guest room reservations.
Handles reservations for guests with rental cars, restaurants, etc.
Is aware at all times of current room status and room availability.
Is fully aware of Radisson Blu service concepts.
Is fully aware of and knows how to handle all current and future hotel promotions.
Utilises yield management to maximize room revenue.
Increases hotel revenue by promoting food and drink alternatives within the hotel.
Knows the names of key people within The Radisson Hotel Group.
Minimizes loss of revenue by adhering to all established credit procedures.
Ensures all guests establish credit upon check-in.
Monitors customer accounts to insure adherence to hotel credit limits by completing high balance reports and verifies accuracy of registration information.
Receives proper approval codes for credit card paying customers.
Identifies and records special billing instructions.
Completes shift closing accurately by getting appropriate approval signatures.
Adheres to hotel policies regarding the use of cash banks.
Communicates effectively with guests, colleagues and superiors.
Demonstrates teamwork by co-operating and assisting colleagues as needed.
Handles difficult situations effectively.
Demonstrates working knowledge of all services and facilities of the hotel and effectively assists the hotel guests
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