JOB SUMMARY:
The IT Manager oversees all technology systems and infrastructure to ensure seamless operations, enhance guest experiences, and support hosts efficiency. This role is critical in the resort, where reliable IT systems like Property Management Systems (PMS), Point of Sale (POS), networks, and guest-facing technologies directly impact service quality and security. The position will involve 24/7 availability, hands-on troubleshooting, and collaboration with vendors and all departments within the resort.
DUTIES AND KEY RESPONSIBILITIES:
Oversee day-to-day support and maintenance of IT systems, including computer networks, servers, business applications, office systems, telephony (PBX), IPTV, and guest internet services.
Manage and coordinate external vendors for systems such as PMS, POS, key card SALTO systems, Wi-Fi, telephony, and smart room technologies.
Ensure cybersecurity measures are in place to protect sensitive guest data, comply with PCI standards, and prevent breaches.
Provide technical support to the resort hosts and, when needed, directly to guests for example Wi-Fi connectivity, in-room entertainment, or device issues.
Troubleshoot hardware and software problems, perform installations, upgrades, and repairs.
Implement and maintain backups, disaster recovery plans, and system monitoring for 24/7 uptime.
Develop and execute IT strategies aligned with the resort goals, including budgeting for technology upgrades and new implementations.
Develop policies and procedures for the IT department and implement.
Train staff on IT systems and ensure integration across departments for example front office, F&B, housekeeping.
Manage IT inventory, including hardware procurement and software licensing.
Monitor system performance, identify issues proactively, and recommend improvements to enhance efficiency and guest satisfaction.
Handle compliance tasks, such as data privacy regulations and IT audits.
Supervise a small IT team but act as the primary hands-on technician.
PREREQUISITES:
The ideal candidate will lead by example, be a friendly, respectful individual with good cross culture sensitivity and have a concern for quality and an eye for detail. You will work well under pressure in a fast-paced environment and enjoy working with a multi-cultural team, be hands on, while possessing the following additional competencies:
EDUCATION:
A bachelors degree in information technology, Computer Science, or a related field; or equivalent experience.
LANGUAGES:
English with the ability to communicate clearly both spoken and written, any additional language will be an advantage.
EXPERIENCE & SKILLS:
Ability to adapt to Island Life
Strong ability to motivate, coach and develop hosts at all levels.
Strong knowledge of networking, Windows/Server environments, cloud platforms, and telecommunications.
Proficiency in troubleshooting hardware/software, cybersecurity best practices, and vendor management.
Excellent problem-solving skills, with the ability to work under pressure in a fast-paced, guest-focused environment.
Strong communication and interpersonal skills to collaborate with non-technical staff and vendors.
Availability for on-call support, weekends, and holidays, as hotel operations run 24/7.
Preferred: Certifications in project management, networking, or hospitality IT solutions; experience in luxury resorts with smart technologies.
Pre-opening Experience would be an advantage
Clean and precise working attitude.
Keen eye for identifying quality issues and adhering with standards.
Be adaptable work in a resort environment and adapt your training methods accordingly to a diverse host and guest demographic.
Ability to work independently and as part of a team.
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