Cristal Hotel Abu Dhabi is seeking a passionate and experienced Food & Beverage Outlet Manager to lead our vibrant F&B outlets. If you thrive in a fast-paced hospitality environment and have a flair for service excellence.

Scope and General Purpose of the Job

• Lead daily operations of assigned Food & Beverage outlets, ensuring exceptional quality, service, and team performance.
• Deliver attentive and professional service that exceeds guest expectations.
• Foster employee engagement through training, coaching, and performance management.
• Ensure outlets operate efficiently and profitably in line with hotel standards.

Key Duties and Responsibilities

Outlet Operations

• Oversee daily service, promotions, and inventory.
• Support menu planning, cleanliness, and kitchen protocols.
• Ensure consistency in food presentation and service.
• Maintain proper mise-en-place and table settings.

Staff Supervision & Development

• Train staff in service standards, wine knowledge, and guest interaction.
• Delegate tasks, manage schedules, and evaluate performance.
• Mentor team members and address performance issues.
• Monitor labor costs and staff certifications.

Administrative & Financial Oversight

• Assist with budgeting, forecasting, and cost control.
• Maintain accurate sales records and support revenue planning.
• Conduct inventories and enforce cost control procedures.
• Manage stock levels and ensure timely procurement.

Guest Relations

• Respond promptly to guest inquiries and complaints.
• Provide personalized service to VIPs and repeat guests.
• Promote hotel services and maintain product knowledge.
• Coordinate with guests for special functions and events.

Health, Safety & Compliance

• Adhere to HACCP, EOSH, and UAE hospitality regulations.
• Report equipment issues and ensure proper maintenance.
• Operate equipment safely and maintain outlet hygiene.

Customer Service Excellence

• Demonstrate attentiveness and professionalism in guest interactions.
• Anticipate and fulfill guest needs with a service-first attitude.
• Foster positive interdepartmental relationships and teamwork.

Health & Safety Awareness

• Follow all safety protocols related to hygiene, environment, and fire safety.
• Remain vigilant and report hazards or equipment failures.
• Ensure safe operation of all service equipment.

Apply Today Join a team that values excellence, creativity, and guest satisfaction. Be part of the Cristal Hotel experience.