The Cluster Security Manager holder contributes to the hotels overall performance by ensuring the safety and security of all guests, team members, contractors and visitors. They oversee all security-related matters within the property and consistently provide professional, attentive and friendly service. This job description is not intended to cover every detail of the role but to outline the key areas of responsibility.

Key Responsibilities

• Develop and implement Safety and Security policies in compliance with Accor Cluster Hotels Policies and Procedures.
• Serve as the champion of the Emergency Preparedness Guide.
• Maintain a thorough understanding of the hotels security policies and procedures, ensuring full compliance across all areas at all times.
• Brief Supervisors on upcoming functions, VIP arrivals and events requiring additional or special security preparations.
• Conduct frequent front and back of house inspections to ensure security procedures and appropriate manning levels are consistently maintained; take corrective action when necessary.
• Delegate tasks and supervise departmental team members, including assisting with the preparation of work schedules.
• Direct and oversee team members to ensure all daily operational matters are completed efficiently and on time.
• Investigate incidents occurring within the hotel and, in cases involving criminal activity, assist the Police in their investigations.
• Maintain the incident and complaint reporting system, referring matters to the appropriate departments for timely follow-up.
• Oversee the operations, staffing and equipment of the Security Department.
• Recommend improvements and operational enhancements through close supervision, contributing to the development of the hotels service standards.
• Handle and resolve guest inquiries and complaints promptly, ensuring positive relationships with guests, clients and customers.
• Communicate effectively with external agencies including Police, Fire Services, and other relevant authorities.
• Train team members in accordance with established procedures and conduct regular training meetings to address issues, share information, and plan future improvements.
• Manage third-party security providers where applicable.
• Maintain strong working relationships with relevant government agencies.

• Foster a professional and ethical working environment aligned with the Companys Code of Conduct and Vision.
• Maintain and promote an open-door policy, offering guidance and support to team members regarding concerns or grievances.
• Conduct regular coaching sessions and one-to-one meetings with direct reports to support performance and development.